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Policies

Site User Policy

To access wholesale pricing and place orders with us online an account is required. You can create an account by clicking on "Create an account" at the top of any page, Tax I.D. Number is required. When creating your account you agree to the following:

  1. You are the owner of or qualified buyer for a business in a jewelry related field.
  2. The purpose of ordering from EWI Jewelry is to resale the products being purchased.
  3. All information submitted on the "Create an account" page of ewijewelry2.com is complete and accurate.
  4. You will keep your information updated with EWI Jewelry should there be any changes.
  5. You will accept all future policy changes from EWI Jewelry.
  6. You are a qualified business with proper business documentation, i.e. Tax Number.
EWI Jewelry reserves the right to deny or revoke accounts for, but not limited to, the following reasons:
 
  1. False or inaccurate information about you or the business that you represent.
  2. Failure to make payment on your account.
 

Privacy Policy

We value the privacy of our customers and any information you disclose to EWI Jewelry will be kept private. We do not sell, trade or share customer information with other companies or individuals nor do we store your credit/debit card information. The checkout process and all financial transactions done through this site are done through a SSL page for your protection.

You can shop at www.ewijewelry2.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive card holder data, please read the Authorize.Net Privacy Policy.
 
www.ewijewelry2.com is registered with the Authorize.Net Verified Merchant Seal program.
 
We may use the information we collect to periodically notify you about new items or special offers we think you will find valuable.
 

Volume Discounts

Based on your order history, you may qualify for discount pricing. You will receive a set % discount off of individual item pricing. Your discounted prices will be displayed on each item after you have signed in on the site.

Criteria we consider for approval of discounted pricing include:

  1. Your individual order totals.
  2. Your total number of orders and order amounts during a specific time.
  3. Your frequency of orders.
Note: Volume Discounts do not apply to shipping charges. Some items such as closeouts or specials may not be available for volume discounts.
 
 

Delivery Time Policy

To ensure that we deliver you the best in quality in the shortest period of time, the items you order will undergo a few final steps before we ship them to you. Most orders will ship out of our facility within two business days. Larger quantity orders may take a little longer. Holidays that fall on weekdays will have an impact as well. During the Christmas season it is recommended that you place your orders as early as possible to allow for any pontential delays due to a seasonal increase in orders. We cannot guarantee that you will receive any orders placed seven business days or less prior to December 24th in time to resale before Christmas. Any orders placed on weekdays after 2:00PM EST or on Saturday, Sunday or a holiday will be processed on the next business day.

Business days are Monday through Friday with the exception of holidays. The Christmas season typically begins in late October.

 

Shipping

We use UPS for all of our shipping. Please be sure to enter a physical shipping address for your business as UPS does not deliver to Post Office boxes.

Shipping charges are not included in our product prices. These charges will be applied during the checkout where you may choose from a selection of shipping methods and your cost will be displayed and added to your invoice before you submit your order.

International Shipments: The receiver will be responsible to pay any customs charges, duties or taxes imposed by the country of receipt. These charges will be billed in a seperate billing to the receiver. These charges will not be displayed on your EWI Jewelry invoice.

 

Return Policy

We must be notified of any potential returns within five business days of your receipt of the merchandise. Failure to do so may result in this policy being voided.

  1. Should a product be damaged when you receive it you may return the product for an exchange of the same product at no charge or receive a store credit for the purchase price of the item(s).
  2. Exchanges or credits will not be done until we have received the damaged product back at our facility.
  3. We do not accept responsibility for normal wear and tear nor do we repair or replace any damages that occur after you receive the merchandise.